How do I transfer my license to another computer?

This forum containts questions about RiskyProject project risk analysis and risk management software: features, issues, problem reports. If you have any problems or question, please submit it here.

Moderator: Intaver Support

Post Reply
David
Posts: 17
Joined: Tue Jan 15, 2008 4:33 am
Location: UK

How do I transfer my license to another computer?

Post by David » Sat Sep 19, 2015 8:22 pm

I have a new computer and need to move my license.
PMP, M.Sc.

Intaver Support
Posts: 823
Joined: Wed Nov 09, 2005 9:55 am

Re: How do I transfer my license to another computer?

Post by Intaver Support » Sat Sep 19, 2015 8:39 pm

According to the End User License Agreement, a license can only be installed on a single computer. Therefore the first step is to uninstall the software from your previous computer if it is still going to be used for other purposes.

Second, you should notify our support team at support@intaver.com or by calling us at +1(403)692-2252 of your intentions to transfer the license. In the email, please include the license number and end user information: Name, Company, email address, phone number, as this will help them locate your license record. Once our support team have notification that your license has been uninstalled, the support team will check the license status. If the license was purchased recently within the 1 year free maintenance and support period, you can download the latest version from our web site.
If the license was purchased more than a year ago, it may not be valid for the latest version. In which case, you will need to either upgrade your license or install a copy of the version that is compatible with your license. If you do not have a copy, you can request one from our support team.

To check you license number please use About box (question mark at the right top corner of RiskyProject):

Image
Intaver Support Team
Intaver Institute Inc.
Home of Project Risk Management and Project Risk Analysis software RiskyProject
www.intaver.com

Post Reply